The challenge of competing successfully in the digital age is to build the advantages of scale, without the inertia of the bureaucratic structures that usually come with it as a means to manage and control activities and investment priorities, not to mention the governance and compliance challenges.
This remains as true for services delivery as it is of manufacturing demand chains, private, NFP and public sectors.
The evolution of technology and its application to communication has wrought profound changes in the way we manage, and the pace is quickening.
For those of us who remember the emergence of the Fax, just 30 odd years ago, the sense that something extraordinary had happened was profound, but who has used a fax for the last 5 years? Since then email has emerged, followed by an explosion of web tools and mobile technology.
It is probable that the next innovation is just around the corner, are you ready?
