Australia’s ‘KAP-Gap’ will kill us!
Australia has a problem, a big one. Our KAP Gap is huge and becoming 'huger' by the month. Knowledge-Attitudes-Practise gap is the difference between what people say they will do, and what they actually do. At some level, we understand what needs to be done,...
Is it Complicated, or just Complex?
These two words are often wrongly used as similes. Complicated implies interdependence, you cannot pull it apart, and then put it back together in exactly the same form. Think of a knitted jumper. Complex implies it can be simplified, much as you unfold a sheet...
Do you market to a person, or a persona?
Being able to market to a 'persona' the picture you build of your ideal customer, is a great leap forward enabled by digital. Our ability to define who buys our products, when, why, where, how, instead of what, and so on. However, there is a flip side....
Are Planning and critical thinking mutually exclusive?
Metrics increasingly drive our commercial lives. We need the metrics to ensure that we are focused on the outcome, it drives the resource allocation choices that must be made. Usually, we face a series of binary choices, do A or B, then X or Y. This is...
How to build personal Intuition
Intuition is widely misunderstood, often it is seen as a ‘gift’, a rare ability to generate ‘insight’ into a situation. Over my long commercial life, I have come to a different conclusion. Intuition can be generated and managed when it is recognised that it is...
9 ‘Local’ marketing strategies.
Many of my clients are SME’s whose businesses are localised in some way, usually to the boundaries of the city they are in. The budgets they have for marketing are limited, so they must make every dollar count. A very common and deadly mistake they make is to...
A marketers explanation of DIFOT, and its difficult sibling.
When you want to improve something, find a metric that drives the performance you want. Pretty obvious, as most of us subscribe to the cliché that you get what you measure, while remembering Einstein's observation that not all that matters can be measured....
Is Alan Joyce to blame for the Qantas fiasco?
Qantas is at the centre of a political, legal, and social bunfight. On Tuesday 13th, (Sept 2023) Qantas lost an appeal in the High Court, being found guilty of sacking almost 1,700 Qantas workers illegally, replacing them with staff from labour hire businesses....
6 strategies to assist pricing for creativity
Creativity comes from somewhere; the challenge is always to understand and manage the process and the people. This applies equally to every type of creativity, from painting, writing poetry, formulating the mathematical representations of our physical world, to...
The 2 mutually reinforcing ingredients to success:
If there is a magic ingredient to success, it is captured in two words: 'Leverage' and 'Compounding'. We all understand the concept of leverage, using a small amount of force to generate a larger outcome. Compounding is a little more difficult to...