Do copywriters still use the 120-year-old ‘Thompson T-Square’?
The J. Walter Thompson advertising agency is one of the prototypes for the 'Madmen' of advertising, the architype of the explosion of consumer advertising that occurred in the sixties. The agency was started by James Walter Thompson in 1896, when the...
How to lose customers – A case study.
We live in complicated times, none more disturbing than the now regular breaches of data privacy and subsequent risk to the financial and personal security of individuals. The recent spate of data breaches is probably just the beginning, but we, the...
The changed 1/2 life of information
Following on from a previous post about the value of information, it seems relevant to ask how long any value created lasts. We are all familiar with the notion of the '1/2 life'. The time it takes for radioactivity of an element to decay by 1/2. Uranium...
A 6-step process for SME’s to ‘Digitise’ their operations
No matter your businesses size, digital capability has become a driver of commercial sustainability over the last decade. It has become a clear case of digitise or die. This does not mean you have to go from an analogue starting point to fully digitised...
The single ‘Must-have’ to start a successful business.
There are many things needed to start and scale a business, the ones I bang on about all the time are cash and commitment. There is however another. Trial. Without trial, there is no business. Whether you are starting a business in a well understood and...
What key innovation lesson can we learn from bees?
We set out to measure things, to give us a sense of achievement, to allocate priorities, and simply to keep score as we proceed. It is an engineering perspective. We do not have any way of objectively measuring how we feel, but how we feel is what drives our...
Content is not king
'Content is king' is an expression that is widely accepted as a basic truth. Pity it is wrong. Creating content has become commoditised, everyone is doing it, you can now buy AI programs that will do it for you. (Let me know how that goes) The value of...
How to ensure your marketing plan delivers your strategic objectives
Marketing programs should always be driven by the combination of your current position and the agreed strategy. Your marketing objectives should be directly and overtly tied to the achievement of the longer-term strategy. In the absence of an overall...
10 essential questions for a marketing ‘Pre-Mortem’.
We all understand what a post-mortem is: an analysis of why something after the fact. It deals with history, then usually when something has failed. We review the drivers of success less often than examining the reasons for failure, then allocating...
Manage the drivers, not the outcomes.
Too often KPI's are all about the result, rather than the drivers that will deliver the result. When you are measuring just the outcomes, you have missed the opportunity to improve and optimise the actions that will lead to change the outcome being delivered. Take for...