Oct 18, 2013 | Marketing, Personal Rant
Bushfires are raging, again, around NSW, houses lost, businesses destroyed, kids stressing out because they cannot get to HSC locations, and “fireies” putting themselves in harms way.
Yet, we watch, are concerned, but go about our dailies as best we can.
Last weekend my sons car was one of those caught in the fire at Olympic park, another of the many started by some idiot $???%%$# throwing a cigarette.
Whilst it was just a car, well insured, and with few personal things in it, the impact on our emotions as we waited to find out if his was one of the 43 destroyed was significant, because it was close to us, happened to us, and not somebody we did not know.
It is the same in all aspects of our lives, the closer we get, the more we feel it, whatever “it” is.
Herein lies the fundamental truth about marketing.
Understanding what is happening in a consumers mind, how they are responding to some stimulus, how their emotions are playing out, in response to the stimulus you are delivering, is the key to engaging with them.
My Dad always repeated the advice of Niccolo Machiavelli, to hold your friends close, but your enemies closer, but it seems to me that adding your customers to that list of bosom buddies is also crucial.
Oct 9, 2013 | Customers, Management, Marketing, Personal Rant
Definitions of marketing abound. A bit like a scratch in the morning, everybody has one!
The lament of President Roosevelt that if you had 7 economists in a room, you had 8 opinions, is equally true for marketers, except that to date, most have used smoke and mirrors and snake-oil rather than data to support an opinion. Most usually, you get the “5 P’s” regurgitated as a definition of marketing, easy to remember, but unfortunately irrelevant since the time of Don Draper.
Asked a few weeks ago what my definition was, I said “Marketing is the identification, development, protection, and leveraging of competitive advantage” To me, this covers all the elements of marketing process, collaboration, customer value, management discipline, and innovation that go to make up modern marketing.
Whilst the context of every marketing challenge differs, and the potential solutions numerous, the discipline necessary to tease out the core issues are pretty consistent.
As it happens, a day or so later, I came across an alternative definition, expressed as a formula that I also like very much:
Marketing = the creation of unique value.
That seems to say it all, and very simply.
What is yours??
Aug 8, 2013 | Governance, Leadership, Marketing, Personal Rant
I have come to the conclusion that the crop of marketing and strategy development people looking after the current crop of Canberra wallies are about as useful as Harold Holts flippers.
After watching a host of political advertising last night, even on the ABC, (heaven help us, is there no refuge) I realised as well that:
- I am either a cynical old bastard, or the marketing and strategy people who “advise” our pollies think we are all truly, truly stupid enough to believe the patronising, paternalistic slogans they are delivering after the shenanigans of the last decade, and that,
- We are all so cynical, and feel so betrayed by our so called political leaders, simply because of years of shitty marketing.
Well, I am a marketing consultant, so you would expect that may influence the way I see things.
Consider what both leaders of the big parties are doing, although I do not exclude the dills from the edges who are at least as loopy.
After a decade of slight of hand, ducking responsibility, blame shifting, non-core promises, and outright bullshit, they now tell us what they are going to do, and expect us to believe it, and run to the ballot box in joy.
They tell us what they are going to do this time around, (while pouring scorn on the other lot, with access to exactly the same information), but do not tell us how they are going to do it, or why it is important.
This is a commodity sales pitch based on the political equivalent of sticker price, and we all know that commoditization and brand building, which necessarily includes trust based on behavioral standards are mutually exclusive.
Where is the value proposition?
When you think of really great marketing, it is based on explaining “Why“. The classic Apple ‘Think Different” commercial which set the tone of Apple brand building until very recently. Owning an “Apple” meant something, it conveyed a Why. It is not a computer, or an ipod, ipad, it is an “Apple”. Surely there are enough examples of great marketing around that they could have learnt something?
Is it so hard for someone to at least try to articulate the “why” they deserve our vote, the value they put on it, and how they will use it to build a better place for us, and our children?
Jul 22, 2013 | Personal Rant, Social Media
Yesterday walking to a train station in an unfamiliar part of Sydney, I asked directions of a “40-ish” bloke, making the mistake of not realising he had the plugs in, and was completely unaware of anything around him, including me. Once he did I was subjected to an unpleasant tirade, as I had apparently interrupted his “favorite bloody song”
Sorry.
Big deal.
It seems many of us have so decisively crawled into a digital hole that we are forgetting the joy, the humanity of real interaction with another human being, even if it is a trivial contact, and we do not know them.
To completely unplug may be going too far, and it is impractical in this world, but get a bit of balance back, and control the digital monster, rather than having it control you.
PS. Colin Sander alerted me to the great TED talk by Sherry Turkle which I had missed, but now watched. It is a persuasive and disturbing articulation of the landscape of our digital engagement, the risks and benefits that engagement brings us, a tiny slice of which I saw on Sunday near Chatswood station. Thanks Colin.
Jul 5, 2013 | Change, Leadership, Personal Rant
Very few people have heard of Douglas Engelbart, who died on July 4, but it was he that thought up much of the stuff we accept as normal, every day tools and devices.
His relative obscurity is in stark contrast to the billionaires who brought commercial success to many of his ideas, Bill Gates, Steve Jobs, Larry Elllison, et al.
This presentation, now called the “mother of all presentations” given in December 1968 is almost the public unveiling of computing as we now know it.
Vale Doug, and those who like him beaver away to make all our lives better, without accumulating the celebrity and bling that seems to be expected these days with every idea that sounds good to its urger.
Jun 18, 2013 | Change, Governance, Leadership, Personal Rant
As this excruciating election campaign continues, the trivial, irrelevent, personal, short term crap we have come to expect is getting laid on with a spade. Nothing substantive is being considered by the pollies, and whilst it is easy to say the media is blowing it all up, from personal experience, the Canberra “officials” who implement, are also sitting on their hands, waiting, and wondering.
If you add up the cost of our political system, and all its accoutrements, Local , state and federal, it is billions, and billions. We pay so much, 32% of GDP, surely this should qualify us to get a bit of value for our money, but we accept what is being doled out like cattle to the slaughter, with nary a whimper.
When will the real debate, on real issues, real ideas, and questions of the future of the country, and that of our children, be taken seriously?
Perhaps it is time for us to dismiss the nonsense we are being fed, and demand what we are paying for.
Lawrence Lessig’s TED presentation is one we should all a watch as the current federal parliament goes through its death throes. It should also be compolsary viewing in Canberra, all union HQ’s and offices of every walley empowered to make up regulations.
Our system worked well for many years, and is still better than alternatives, but it is grossly unsuited for continuing prosperity and social harmony the 21st century. We need to be forcing an evolution to accommodate our new circumstances, not be wedded to a model of the 19th century.
