Oct 9, 2023 | Marketing, Social Media
Being able to market to a ‘persona’ the picture you build of your ideal customer, is a great leap forward enabled by digital. Our ability to define who buys our products, when, why, where, how, instead of what, and so on.
However, there is a flip side.
The flip is the customer, the real one.
They are not stereotypical ‘personas’ they are people, with homes and families, hopes, dreams, problems, prejudices, and challenges. They do not care about your marketing processes, how they fit into your profile, or where they are supposed to be in the ‘customer journey’.
They are people first, customers second.
Forget that simple fact amongst all the marketing tech tools, and you will lose them.
The fumbles in your process are not your customers problem. While they may like the convenience of you having some of their data, they are wary of having that privilege abused. They also like to be in control of their own lives, so be careful of denying them the ability to make their own choices as you pursue them, setting out to ‘catch and extract’ by a variety of means.
Choice is one of the few areas of our lives where the individual still has complete control. Compromise that, and it will not go well for you.
Aug 14, 2023 | Communication, Customers, Marketing, Small business, Social Media
When my kids dropped a piece of toast, or bread on the floor (almost always spread side down) we used to invoke the ‘3 second test’. This was simply that the bugs took three seconds to wake up and realise there was a feed nearby, so if it was retrieved inside that time, it was OK to eat.
Same with a website, almost.
We are all busy, our attention is stretched beyond reasonable limits, and we have no time to waste. So, when your potential customer is researching, or just loitering on the web, you have perhaps 3 seconds to engage them, such that they have a closer look.
In those 3 seconds, you must communicate three things if you are to get them to pay you any of their scarce attention:
- What problem you solve.
- Who do you solve it for. In effect, a written ‘elevator speech’, what you do and why they should listen.
- Call to action. What you want them to do next.
Pretty obvious?
Give yourself 3 seconds to look at most websites, and ask yourself those three simple questions.
How does yours fare?
PS. For my readers outside Australia, ‘Vegemite’ is a spread for bread and toast we Aussies are brought up on, which the rest of the world thinks looks and tastes like old axle grease.
I bet every ‘Matilda’ has it almost every day!
Jun 26, 2023 | Communication, Marketing, Social Media
On first glance, the only purpose of a blog post, or indeed any sort of content that comes into your inbox, is to provide some impetus to encourage you towards a transaction.
That remains the case, but if that is the only reason, we have arrived at the point where AI can spit out posts by the dozen that purport to serve that purpose.
Not a good place to spend your time if you are on the receiving end, and it serves to degrade the expected standard of all posts.
By contrast, a post that evolves from an idea, problem, or situation faced by a real business, which is intended to offer some level of insight into the way forward can be of immense value, when the right people find it.
Therein lies the attention challenge of those writing posts intended for the latter reason. How do you get the attention the effort reasonably deserves?
If, like me, you do not care much for the attention, or the lead generation potential of posts, you can then produce them with an entirely different objective.
That objective is to clarify your own thinking sufficiently to be able to articulate it to others. That clarification and articulation is what makes the research, thinking and writing of a post valuable. Whether others see it, think about it, and take some sort of action as a result, is an entirely different challenge.
Posts on StrategyAudit are all of the latter type.
Ideas come from anywhere, and have been the fodder for posts on StrategyAudit for 15 years. There are ideas everywhere. The most useful are those that come from the challenges being faced by those I interact with in some way. These always force creative thinking, the application of one of many ‘mental models’ I have accumulated over 50 years. They often stimulate a creative perspective on what are often mundane and common problems faced in varying ways by all businesses, so are ‘grounded’ by those real situations.
It seems to come back to the thought expressed by Kevin Kelly in an essay in 2008 thinking of the same challenge, as yet not powered by AI, that all you need is 1000 true fans.
Social platforms set out to prevent you doing that by favouring ‘on platform’ communication, while penalising posts that take a reader away. LinkedIn is very explicit about this. Put in a link to an outside site, and you get stuck in ‘LinkedIn Gaol’, just an algorithmic means of severely limiting the number of feeds your posts are fed to. I have been in LinkedIn gaol for years, the only way to see all I write about is to subscribe on the website.
The only way to grab attention is to deserve it, and have those few who find you to refer to others who might benefit. It is a long game, built one by one.
No AI here, guaranteed organic!!
Jul 6, 2022 | Marketing, Social Media
My inbox is filled every day by emails from random people assuring me that their secret social media strategy will see me as rich as Bezos.
Some have my name and email address; most are more like; ‘Hi there’ and many now start with the ‘Re: our conversation about social media strategy.’
Spamming by those who are trying to sell themselves as experts at selling on social media.
What Nonsense.
If they are happy to use that sort of rubbish to market their own services, what sort of crap would they dish up to you?
Social media is a tiny part of the tactical armoury of marketers, or should be. It is the very end of the process, not the beginning, or middle, it is the very end only.
Social media is simply a tactic, amongst an armoury of tactics to achieve a goal.
The metrics of social media are irrelevant when your objective is to sell widgets. The only measure of success is how many widgets you sell, not how many people view, like or share your content, although the last one can be useful.
In the absence of a reason to take that next step towards an objective, the post is a waste of resources.
‘Content is king’ is a horrible cliché, but it is true.
It is the ‘content’ of your posts that describes in some way the value you deliver, the problem you solve that matters, nothing else.
Almost all the junk I see has no strategy. It does not reflect any understanding of the drivers of behaviour required to achieve a goal.
When you want to find a social media ‘expert’ to work for you, start with someone who has way more than the knowledge necessary to plug a post into Facebook, Instagram, or Reddit. You need someone who understands what it takes to find a prospect, then take them through the process that creates a customer!
Header cartoon credit to social experts Scott Adams and Dilbert.
Sep 29, 2021 | Communication, Marketing, Social Media
As we all know, a camel is a horse designed by a committee.
So it is with many websites.
Digital camels.
Every page on a website should have only two objectives:
- Provide the catalyst to ‘convert’ to the next step.
- Make the conversion easy.
Not every page is a sales convertor, but each page should play a role in the progressive process towards a transaction, whether it be the first, or the twenty first, only the number matters.
The most common response I get when I make these sorts of observations are: ‘we need to educate‘ and ‘the objective of the site is brand building‘.
Both are valid drivers of the content of a website, but unless they ultimately lead to sales, they are little more than platitudes and good intentions.
Is your website just an elegantly coiffured camel?
Aug 20, 2021 | Branding, Social Media
As regular readers would know, I write a lot.
There are a number of challenges faced every day as I scribble another blog post.
- Using several words when one might do.
- Writing long sentences.
- Using words with a clear meaning to me that may not be as clear to others.
- Not having a simple, sustaining idea for the post: no ‘Hook’.
The last one is the most potent challenge, and why I have masses of material that varies from a few words, to a sentence, to completed posts that never made the ‘cut’ to be published.
As I struggle along, I often think of two stories that make the point.
- Mark Twain writing a letter to his wife, apologising to her for writing a long letter, as he did not have the time to write a short one.
- A well-known Hollywood producer only accepting unsolicited scripts when the idea behind the script was distilled so that it fitted on the back of a business card.
That distilled brevity is what made the 140 character limit on Twitter so powerful. Once they doubled it, the blather more than doubled, and I stopped using it.
It would be nice to be missed by a few, but it is better to be ‘twittered’.
