Jul 14, 2011 | Innovation, Social Media, Strategy
The fun and games predicted are starting!
Facebook has added Skype to its services, in an expanding collaboration with Microsoft , and in response to the competitive threat of to Facebook by Google+ launched recently.
This collaboration will not make the integration and building of a commercially sustainable Skype by Microsoft easier, if anything it will add complication, because the fit between facebook and Skype seems so logical, and culturally much easier than the fit with Microsoft, and the twins may just turn on the parent, leaving Microsoft again out in the cold having funded the party.
Time will tell if there is any parallel between this set of deals and the humbling fiasco that was the recent divestment of Myspace by News Ltd, an instance where the cultures of an “old economy” business trying to transform itself and taking a bath in the process, although it seems pretty amazing to put Microsoft into the “old economy” bucket, but culturally, that is where it belongs.
Jul 11, 2011 | Social Media
I’m thinking ahead here, to the next federal election, the one Tony thinks is already on. I suspect the communication mix of this election will be different to those that have gone before, Social Media will play a significant role, perhaps even a deciding role given the lack of depth in anything the protagonists say, and the skepticism of the electorate.
Here’s why:
- Use of SM by over 50’s is rapidly increasing, the Boomers & 60’s generation my be opening a facebook account to see their grandkids, follow to the holiday snaps of their friends, but they are not dumb, and are rapidly exploring the other uses, and becoming enamored.
- TV, previously the major communication channel for pollies has faded into the background as it has fragmented, time shifted, and been overwhelmed by SM.
- SM is cheaper than pouring massive amounts into TV. It still costs, but the bang for your buck is potentially far better
- SM enables quantitative, real time measures of the effectiveness of messages, actions, and policy statements of both themselves and the opposition, allowing pollies to tailor their message in real time.
- The clincher, SM can be two way, voters can communicate back, and engage, an empowering experience.
Genuine engagement by the electorate may scare the daylights out of pollies, and their acolytes, but is just may be the savior of our democracy.
Jul 10, 2011 | Change, Innovation, Marketing, Social Media, Strategy
I have praised the way Tesco has adapted to the emergence of smartphones as a marketing tool, particularly in the UK by combining Loyalty card use, Dunnhumby data mining and smartphones.
Sensibly Tesco are migrating this technology elsewhere in their growing global footprint, including Korea with the use of virtual supermarkets to add value to shoppers by easing their time burden.
Recently Tesco also bought US start-up specialist social marketing agency BzzAgent, highlighting their determination to push the boundaries of social media and technology turning the emerging technical capabilities into marketing tools.
Australian retailers are dragging their feet badly, but with all the ex Tesco management now in Coles, there will be movement on leveraging the data on store cards and into net shopping pretty soon. Others will follow as they get their acts together, so suppliers to retail need to get their heads around how these changes will impact them in an environment where the change over the last few years has been huge, and they lose control of their brands via the rapid market share increase of housebrands as they become the Sku of choice for retailers.
Jul 7, 2011 | Customers, Marketing, Social Media
Every marketer tries to build in switching costs into his product, something that makes the decision to change a bit more difficult. These switching costs have 2 elements:
- Real costs, like contract penalty clauses, loss of use of some useful feature that needs to be replaced, physical costs of going to the bank and closing/opening accounts, pulling out a piece of machinery, and so on.
- Emotional costs, and these are the killers in consumer categories, the loss of “cool” the loss of relationships with a brand and other adherents, the perception that by not using brand A, you no longer have something of value to your “tribe” a sense of belongingness.
So how will the much hyped Google+ attract Facebook users?
The hype says that Google+ has lots of features that social media wonks want, and it may have, certainly seems there are some good ideas, but what it does not have, and will possibly never have is the emotional investment that users have sunk into Facebook. To move your social identity to a new platform means you have to move everyone else in your network, and replace the manner in which the interactions occur, ands make it better. Seems pretty unlikely to me no matter how much better Google+ may be.
Myspace has just been flogged by Rupert Murdoch’s News Ltd for $33 Million, which is a huge bath. A purchase price of $900 million in 2005, and accumulated losses that could run into billions, and despite the advantage of first mover in the social space, it got mowed down by FB, which now has an “installed base” of users of 750 million, with all the links and networks that number implies.
Short of Google+ having an “app” that enables the downloading of all material and links a FB user has on his site, something I cannot see FB allowing, Google+ will be starting from scratch., and who needs a second social site that is just a “bit more” that the familiar FB? will the attraction of limited free video confering be enough? Myspace has proved probably not, particularly as it is unlikely FB will sit around wondering
Jun 26, 2011 | Branding, Customers, Innovation, Marketing, Sales, Social Media, Strategy
The future of produce marketing in Australia is fraught with difficulties that many who just buy their produce in the supermarket will never think about.
The dominance of the chain supermarkets, lack of innovation, fragile investment outlook, environmental concerns, regulatory inconsistency and political blather in place of certainty coming from any philosophic foundation, an ageing workforce, trade barriers, the list goes on.
The report below was commissioned in an effort to put some framework around the marketing of produce in Australia, and to take lessons from what was happening elsewhere, and whilst it is a relative scratch at the surface, it highlights the challenges. Download it, and let me know what you think, what have I missed, where it could be improved. Its free to download, but I would appreciate you letting me know by commenting.
Embracing Innovative Marketing & Promotional Methods
Jun 24, 2011 | Change, Innovation, Marketing, Personal Rant, Social Media
Telstra is one of the best yielding shares around, management knows there is no other reason to hold them, so effectively pump the share price with good yields. At the current prices they are a good buy, being assured of a juicy yield, and probably 50% market share from the NBN deal, all of which makes Telstra pretty attractive short term , but long term?
It seems to me that a strategy of squeezing earnings out of an existing business model when that model is being attacked from all sides is always tough, but in a telco it is almost sure to be terminal given the rate of innovation occurring from the sidelines.
There is now a free VOIP app for iPhone, “viber” that eliminates call costs, including international roaming which has been around for only a couple of months, but has attracted 12 million users, and expanding at net speed. On top the damage Skype must have inflicted, and will inflict into the very near future as Microsoft (presumably) sets about building cheap teleconferencing services onto the Skype platform, traditional telcos must be in a long term world of pain as they see their markets stolen by innovators they did not see coming.
I ask again, who would buy shares in Telstra, other than as a short term strategy to get a slice of the public donation of $11 billion and short term market share.
