May 3, 2011 | Marketing, Social Media, Strategy
A friend works for the local council who have banned the use of social media, “Just a time-waster” is the view.
Here’s the thing, I thought local councils were there to serve the community, to reflect the way they think, work, bring up their families and play in the manner in which their rates are used to provide services. How can they do that efficiently when they do not communicate in the way their constituency communicates? How can they connect and engage?.
Social networking is not primarily about sales, or brand building, or communicating widely, it is about relationships.
Successful relationships can lead to those other things, they can be a useful outcome, but if you make them the objective, the relationship will not build, and it is the relationships that evolve into sales and brand preference.
Social networking is more P2P, (person to person) than B2B or B2C, and as in any relationship, you need to put in before you can take out.
May 2, 2011 | Collaboration, Marketing, Small business, Social Media
There may be no charge to post stuff onto social media platforms, but if you are running a business, and people are using the time and resources you have paid for, by definition, there is a cost, even if it is an opportunity cost.
Many businesses I have seen just react to social media use by employees by banning it, usually with a spectacular lack of success, others just ignore it, accepting the time spent as a hidden cost in their overheads, only a few have seen the hidden value.
Surely it would be better to set out to harness the resources that are going to be consumed anyway in such a way that they deliver some value.
Here is a list of ideas, feel free to add to them:
- Set up a social media intranet to:
- harvest new product and improvement ideas,
- customer service success stories,
- problem/solution discussion threads for company centric problems,
- a virtual “water cooler” discussion forum on just about anything on employees minds,
- Encourage consumer/customer contact with individuals in the business
- Offer product usage tips, recipes ideas, to consumers, allowing them to respond and build a community
- Report on company activities outside normal trading, and seek stakeholders feedback on how they went
- Ditto for activities of employees away from work
- Add personal stories about being an employee, supplier, customer or shareholder, personalise the place.
Add your own to the list, I suspect it could go on for pages.
Apr 26, 2011 | Marketing, Social Media, Strategy
The line between advertising to build brands and entertainment continues to blurr, and a whole new arena for creativity has emerged in our marketing mix, unheralded amongst many of those who run the corporations that create most of our old fashioned mass marketing.
Last week in the UK, just talking to some kids on fancy bikes in the high street of Chichester, it was clear they were a band of brand apostles for Red Bull, but it wasn’t the exploits of Sebatian Vettel and Mark Webber in the F1 cars, but a bloke I had never heard of, Danny MacAskill, and his exploits on a push bike captured on u-tube that hooked them.
Red Bull, a brand that has been rapidly built on extreme, aspirational, sports performance, does not make an appearance until the credits on this clip, a 7 minute “bike trip” but the impact on these kids was powerful. Advertainment, not advertising, created the powerful connection between the kids and the brand.
Apr 21, 2011 | Marketing, Social Media, Strategy
Apps are a part of our lives, a very recent innovation, and they are not going away any time soon.
The commercial challenge is how to monetarise them, make a return, build a business. We have learnt since the tech bubble a decade ago that if you build it, no matter how virtual, the rules of commerce still apply, you need to add real customer value before anyone will fork out their hard-earned on it.
Some of the best minds around are experimenting with ways to turn an buck from Apps, some like Amazon, Zappos, Apple, Groupon, and a few others have been sensationally successful, but for every success, there has been perhaps thousands of failures.
It is relatively easy these days to get someone to “like” your post, or site, getting them to “buy” from it is much, much harder.
Apr 18, 2011 | Marketing, Social Media
Writing this blog for a couple of years, to a small (but increasing) audience, has made me think about Kevin Costner. Sad.
I started to write the blog, and for a long time no-one came, just as KC built the field, and no-one came. I continued to write it as a personal expression of what interested me, arguably just an indulgence that got “published” via the good folks at WordPress.
It became pretty obvious that just having the metaphorical field was not enough, there needed to be a strategy to let people who may be interested know it was there, to try and engage them and encourage them to come. Writing it was just a part of the process, important, but a means to an end, not the end itself. Being a marketer, I should have known I needed more, but was not sure what “more” was (I am after all closing on my dotage, so who could expect me to understand all this geeky stuff anyway).
SEO is not the answer, Twitter attracts a few fleeting visitors, “seagulls” in Aussie parlance, (fly in, look see, and fly off) so the answer seems to be engaging the few who return sufficiently that they respond, debate, disagree, and create content around the themes, and eventually create the themes for discussion themselves, leaving the blog just as a curator?
Long way yet, but the understanding is dawning as I engage using Strategyaudit’s blog as a door-opener.
Allen.
Apr 12, 2011 | Customers, Innovation, Marketing, Social Media
It seems only a short time ago I stumbled across the reality that mobile devices and their GPS capabilities could be used as tools to entice customers in various ways, almost like spruikers outside “that” sort of establishment . Suddenly they are everywhere, and blogs are popping up to tell you how they work, spreading the word still more quickly, and the use is exploding in the US.
Today the iPhone app used by Tesco to market product offers direct to customers based on their purchase history was demonstrated to me by a Tesco customer. The purchase data is captured at the checkout, by swiping a Tesco card at the checkout, but you do not need the card, there is an app that provides the code by swiping the phone over the reader. Your product and brand preferences, baskets, purchase intervals, location, time of day, and a wealth of data is analysed, and tailored offers sent to your phone. This is a remarkably powerful marketing tool, now a relatively mature application (ie older than 6 months, and working) in the UK, and Tesco seem to be experimenting and innovating constantly, staying ahead of the game.
For Australians, most of this stuff is still fantasy, the “connected” group who think beyond facebook, have seen comment and descriptions, but not the application, at least not in Australia. However, it is just around the corner, coming to a supermarket near you!!
